SHIPPING & DELIVERY
Shipping Transit Times:
|FREE Domestic Shipping on orders $100 & over*||2-5 Business Days|
|Standard Domestic Shipping **||2-5 Business Days|
|Express Domestic Shipping**||1-2 Business Days|
|International Shipping **||7-14 Business Days|
*Orders subtotal must be $100 + after all discounts or coupons have been applied to qualify for free shipping.
** Orders placed after hours or on a holiday will be shipped within the following 2 business days.
To guarantee that your package is correctly delivered and you obtain your order within the time frame advertised above, please make sure your address, phone number and email are fully entered and correct. We do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit in the form of a Kois Kloset Gift Card for the price of your item( s) minus the shipping charge.
All orders are processed and shipped Monday-Friday.
Shipping fees are non-refundable for any returned or refused packages.
We ship to all APO/FPO addresses using USPS
If your tracking information indicates your order as delivered and you have not received it please make a claim with USPS/UPS. Kois Kloset is not responsible for packages that tracking states it has been delivered by carrier.
If your order contains multiple items and one (or more) of the items are out of stock, we will ship the remainder of your items and refund you for the item(s) not available.
Please Note:International shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination, and are the sole responsibility of the customer.
Kois Kloset cannot predict what your particular duties, taxes, cutoffs fees may be.
Kois Kloset is not responsible for payment of customs, taxes, and duties. For more information regarding your country’s customs policies please contact your local customs office. Orders that are refused will be charged the original shipping plus return shipping to us, or subject to become a total loss.
Any item marked Pre-order in the product title will be shipped on or around the estimated ship date indicated in the item's description. If your order contains in-stock items, your entire order will ship on or about the estimated ship date unless the pre-order has a ship date of 3 weeks and over we will ship the in-stock items separately.
All shoes are individually wrapped in tissue paper and neatly placed in a protective sturdy box.
Once shipped in the least likely event that your package is delayed. Please contact the shipping carrier.
Kois Kloset is not responsible for delayed packages.
Reserved Shipping Rights
Kois Kloset reserves the right to limit, refuse and/or cancel customers orders made on www.koiskloset.com at any time due to:
- Irregular or excessive returns that indicate "wardrobing"
- Irregular or excessive returns history involving, worn, washed, dry cleaned, spot cleaned, altered, damaged, missing items.
- Potential criminal or fraudulent activities.
Got Questions? Contact Us at firstname.lastname@example.org or call (240)-495-4385