You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been despatched and we will give you the tracking ID to follow up your shipment.HOW DO I KNOW WHEN MY ORDER WILL ARRIVE?
Once you're at checkout you'll have an ETA for each of the products you order.
The ETA may differ between products depending on where they're located and the shipping method you've selected.
If your item has all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 14 days return period please ship it back following the instructions on the returns form. Remember to fill in your returns sheet with your request and put this sheet in your parcel when you return it back to us. Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced your request will be processed within 2-3 working days.
Refunds for full priced items are issued to your original payment method. ALL SALE ITEMS ARE FINAL. If your order had any shipping costs, these will not be refunded.
To return your order, please use a ‘TRACKED’ Service as we can only refund items which are returned to us. We don't reimburse you for your postage cost back to us.
All sale items are not returnable (for exchange or refund).HOW DO I EXCHANGE AN ITEM?
If your item had all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 14 days returns period please ship it back following the instructions on the returns form. Remember to fill in your returns sheet with your request and put this sheet in your parcel when you return it back to us.
Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced, your request will be processed within 2-3 working days when we will send you your exchange item(s). As soon as we ship your item(s), you'll receive an email with the tracking ID to follow up your shipment.OUR RETURNS POLICY
The items must be unused, unworn, fitted with the original tags and packaging and with no markings or any type of damage.
Items must be returned in the condition they were received in otherwise refunds & exchanges cannot be enforced.
All returns must be shipped within 14 days of being received. Please use a tracking number on all returns/exchanges, we can only refund/exchange for goods we receive that fit our terms.
Sale items: are final and can not be returned or exchanged.
WE DO NOT ACCEPT THE RETURNS OF THE FOLLOWING
- Sale items
- Stained, worn, laundered, or damaged pieces
- Items sent back after 14 days of purchase
- Items not its original packaging, with original tags and labels.
You’ll be notified when purchasing if an item is non-returnable.
SOMETHING I PURCHASED IS NOW ON SALE. CAN I RECEIVE A PRICE ADJUSTMENT?
Unfortunately, due to the overall high demand for merchandise and availability issues, we do not currently allow for price adjustments.
DO YOU SHIP INTERNATIONALLY?
We ship all over the world, most countries are free shipping however there are some exclusions.
1. USPS standard shipping 3-5 business days.
2. Priority 2-3 business days
3. USPS Express mail (Guaranteed in 2 business days, 1 business day in most cases).
1. USPS Priority international mail (7-14 business days)